elo hell candle

• allow wax to melt to the edge of the glass upon the first use (~3hrs)
• trim the wick after EVERY burn (you can use a wick trimmer, nail clippers, scissors, or even your fingers)
• keep your candle on a clean, stable surface away from vents/drafts

• do not burn for more than 4 hours at a time
• do not leave your candle unattended or within reach of pets or children
• do not burn until there's no wax left (seriously, this is a fire hazard. Stop burning when there's ~1/4" wax left)
• do not use water to extinguish the flame

(see our faq page for more info)

🚩🚩shipping to canada has been temporarily suspended due to the Canada Post strikes. we use USPS, which is handed off to Canada Post for delivery. we will be monitoring this closely and provide further updates as soon as we can! 

☆free standard shipping on all US orders☆

products are shipped within 3-5 business days. due to the nature of the product (handmade and in small batches), it may take longer.

for most of the year, we ship monday-thursday. during summer months, we only ship out products monday-wednesday. this reduces the risk of your candles and wax melts from sitting in a warehouse/truck all weekend and possibly melting!

depending on carriers, please allow 2-10 business days for your package to arrive. during holidays or peak seasons, please allow extra time for delivery.

we also ship to canada! we ship via USPS International. buyers are responsible for any customs and import taxes that may apply. we not responsible for delays due to customs.

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****hamilton county, indiana residents: local delivery may be an option. if you are interested, message me PRIOR TO ORDERING on instagram or twitter (email is also an option) to coordinate. there IS a small discount! you do NOT have to coordinate with me if you do NOT want this option-i still ship locally!****

due to the nature of the products, refunds/exchanges are not accepted.

please refer to our refunds and exchanges page if you receive damage products.