Refund policy
Due to the nature of the product, returns cannot be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If a product is delivered damaged, you may request a refund or replacement. To be eligible for a refund or replacement, you must contact us with the following information:
- Order number
- Photo of damaged item (including original packaging)
- If you would like a refund or replacement
To start a return or replacement, you can contact us at info@rhunastudio.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return or replacement will not be accepted.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 8-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If you requested a replacement, this item will be shipped out within 3-5 business days given the items are available and in stock.
If more than 15 business days have passed since we’ve approved your return or replacement, please contact us at info@rhunastudio.com