refund process

x due to the nature of our products, returns cannot be accepted x

however, if your product arrives damaged:

please send the following information listed below to info@rhunastudio.com to get started on the refund or replacement process (must be within 30 days of delivery date):

• order number
• photo of damaged item (with original packaging) 
• if you would like a refund or replacement 

sending the above information does not guarantee a refund/replacement. if any of the above information is missing, this may delay the process.

please keep in mind: refunds may take 3-14 business days to process. replacement items will be sent out as soon as possible (given that the items are in stock and ready to ship). 

if an order is sent back without the proper process first, it will not be refunded or exchanged.

 

if you have any questions, don't hesitate to reach out to us: info@rhunastudio.com